REFUND POLICY
At Precious Parcels, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following refund policy:
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Refund Eligibility: If your item is damaged, defective, or incorrect upon delivery, we will gladly offer a full refund or exchange.
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Returns: Due to the nature of our products (organic and personal items), we are unable to accept returns. However, if you receive a damaged or defective item, please contact us within 7 days of delivery to arrange for a refund or exchange.
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How to Request a Refund: To start the refund process, simply reach out to us via email at preciousparcelsnz@gmail.com with your order number and details of the issue.
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Processing Time: Refunds will be processed within 7-10 business days after approval. The amount will be refunded to your original payment method.
We truly appreciate your understanding and are here to assist you if you have any questions.